Better Light. Made Right.®

Support Resources

Troubleshooting

No light from LED tube(s) when powered on
Circuit breaker detects a fault condition when light switch turned on
Only half of the LED tube is lighting up
All other issues

No Light from LED tube(s) when powered on

Cause: LED Tube installed backwards
Remedy: Ensure lamp is installed with label nearest the wired (powered) end of the fixture

Cause: Fixture wired improperly or loose connections exist
Remedy:

  • Check wiring with schematic in provided installation instructions
  • Check wire-nuts for loose connections
  • Check lampholder(s) at powered end of fixture to ensure both lamp pins are receiving 120-277VAC
Back to Top

Circuit breaker detects a fault condition when light switch turned on

Cause: Shunted Lampholders installed
Remedy: Replace existing lampholders with included replacement non-shunted lampholders. Follow installation instructions.

Cause: Fixture wired improperly
Remedy:

  • Check wiring with schematic in provided installation instructions
  • Check wire-nuts for loose connections
  • Check lampholder(s) at powered end of fixture to ensure both lamp pins are receiving 120-277VAC
Back to Top

Only half of the LED tube is lighting up

Cause: Faulty LED tube
Remedy: Contact TOGGLED (1-844-864-4533)

Back to Top

All other issues

Cause: Unknown
Remedy: Contact TOGGLED (1-844-864-4533)

Back to Top

Where to Buy

Already know what you're looking for? Visit the Where to Buy page to find out where to purchase TOGGLED products.

Purchase LED lamps >

Not Sure Where to Start?

Start with us! We can help you decide which of our products is the right fit for your project and provide expert support at any stage.

1-844-TOGGLED